Terms & Conditions

We provide a 30-day money-back guarantee if items are not as described.

* All refunds are subject to 15% restock fee
* No refunds on buyers remorse
* No refunds on Special Orders

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards
Watch Briefcases
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Deposits

All deposits paid to Diamond Source NYC are strictly non-refundable and non-transferable under any circumstances.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@diamondsourcenyc.com.

Exchanges

We only replace items if they are defective or in the rare case that it is an inauthentic piece. If you need to exchange it for the same item, send us an email at contact@diamondsourcenyc.com and send your item to:

20 W 47th St. Suite 401

10036

New York, New York.

Shipping Returns

To return your product, you should mail your product to:

20 W 47th St. Suite 401

10036

New York, New York.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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SMS Terms and Conditions

1. SMS Consent Communication

“The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.”

2. Types of SMS Communications

If you have consented to receive text messages from Diamond Source NYC , you may receive messages related to the following specific examples:

Converations(external)

3. Message Frequency

Message frequency may vary.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Diamond Source NYC in the following ways:

By texting us first to the number (212) 730-5959 in our contact page https://diamondsourcenyc.com/contact/

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (212) 730-5959

8. Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit https://diamondsourcenyc.com/privacy-policy/ for privacy policy and https://diamondsourcenyc.com/terms-of-service/ for Terms of Service.